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| Utility
Business Office Employees
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To Our
Customers: |
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It is indeed our pleasure to serve
you. Our purpose is to provide the best possible utility service
to each of our customers. We will strive to provide you
with efficient prompt service. We welcome your suggestions
and/or comments.
Our regular office hours are Monday through Friday - 8:00 AM -
5:00 PM. |
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What We
Do: |
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| The City of Piqua provides electric, water,
wastewater, and refuse pick-up which includes recycling service.
Charges for the services listed above are billed to our
customers each month. Utility bills are due within 10 days
from the date of billing. A 5% late fee will be applied to
any payment made after the due date.
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Payment
of Utility Bills:
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| Your City of Piqua utility bill payment may
be mailed, deposited in our convenient drive-up payment box
(located on the west side of our building), or paid in our office
at 201 W. Water Street.
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We now accept MasterCard
and Visa for payments on your accounts.
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| 2009 Goals |
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Continue customer service
training programs to increase the employee's ability to
better serve customers |
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Examine current
procedures and make improvements to enhance customer
service |
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Investigate upgrading cashier
computers to provide printout receipts for payments on
utility bills |
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Investigate an e-payment
system for customers to utilize making payments over the
Internet |
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Investigate having RADIX
(hand-held meter reading) system to update meter orders |
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| The Utility Business Office is under the
leadership of Utility Business Office Manager, Robin E.
Hungerford. |
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Office Hours: 8:00 am -
5:00 pm Monday - Friday |
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